Refund policy
Returns & Refunds
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy lasts 30 days from the date of purchase. After 30 days, unfortunately we cannot offer a refund or exchange.
Our refund policy is supported by our 100% Money-Back Guarantee.
To initiate a return, please provide a receipt or proof of purchase.
Eligible Returns
Items may be eligible for return or exchange if:
- The product was damaged during shipping
- The product is defective
- The incorrect item was shipped
Due to food safety regulations, opened bottles cannot be returned unless the product is defective.
Refunds
Once your return is received and inspected, we will send you an email confirming that we have received your returned item. We will then notify you whether your refund has been approved.
If approved, your refund will be processed and applied to your original method of payment. Refunds are typically processed within 5–10 business days, depending on your financial institution.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at:
Exchanges
We only replace items if they are defective or damaged and purchased directly from polonee.com.
If you need to exchange an item, please contact us at orders@polonee.com.
Shipping Returns
Before returning a product, please email us for instructions.
Return shipping address:
Polonée Distillery Inc.
450-380 Vansickle Rd
St. Catharines, ON L2S0B5
Canada
Customers are responsible for return shipping costs. Shipping costs are non-refundable, and if a refund is issued, the original shipping cost will be deducted from the refund.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.